The management of NAAC understands the high cost associated with the delivery of a product or service that does not confirm to the requirement, in today’s highly competitive market. NAAC has adopted a policy of “Do it right the first time”. NAAC is committed to providing consistently good quality products and services in order to establish a strong relationship with the clients and to enhance the company’s reputation. With this in mind, NAAC has adopted a quality management system based on the ISO 9001:2000 quality management system.

NAAC’s quality policy aims to achieve total customer satisfaction and expectations at an acceptable standard / level. It is the company policy to provide all customers with a product and / or service that meet or exceeds the contractual and applicable regulatory requirements. To this effect, NAAC has developed its comprehensive Quality Manual which guides each project site in developing its own specific quality document. Since every project is unique, the Quality Management System requires that each project has its own Quality Plans. These unique Quality Plans supported by client – approved Inspection and test plans identify all the witness and hold points of the construction processes and records the participation for every test and inspection.

The Quality Management System examines the current process and services offered, to evaluate the value added to these processes / services and to identify the potential for new processes / services. It measures, through various benchmarks, our performance and thus provides a cyclic measurement of continual performance improvement.